FAQs
Questions, Answered Plainly
The things practices ask before they sign, without the sales pitch. If yours isn't here, ask us.
It depends on scope, and that's not a dodge: you'll hear the real number on the first call, before you commit to anything. No surprise fees later.
Weeks, not months. After the discovery call you get a launch date in writing, and we build around it.
Because "looks fine" and "gets recommended by AI assistants" are two different things now. Most sites built even two years ago were never structured for the second one. Thirty minutes on a call will show you where you stand.
If you care for patients, yes. Dentistry, med spas, chiropractic, physical therapy, optometry, mental health, and private medical practices of every kind.
We know "call for pricing" can feel like a dodge when you've been burned before. Here's the difference: the number comes on the first call, not after a pitch sequence. Scope changes the number, and a made-up "starting at" figure would be a trick we're not willing to play.
No. The number you hear is the number you pay. Anything extra gets quoted before it happens, never after.
Projects split in two: half before we start, half before your site goes live. Care and visibility plans are simple monthly subscriptions. You'll know every number before you say yes.
No. It exists because a site nobody maintains gets slow, then broken, then compromised. If you'd rather handle hosting and updates yourself, the site is yours to take, and you can come back anytime.
Yes. Files, design, content, and domain: all yours. We build on open technology, not a rented platform.
You take everything with you: site, content, domain, and data. No exit fees, no hostage files.
Nothing breaks. We plan the switch so your email keeps working, and we redirect every page so Google can follow the move.
Your marketing site never touches patient data. We build it that way on purpose: forms collect contact requests, not medical histories. Anything in your practice that does handle protected health information, like intake forms or your EHR, belongs with a specialized HIPAA vendor, not your public website.
When someone asks ChatGPT or Google's AI about practices like yours, those systems pick answers they can read and verify. AI Visibility structures your information so you're one of the answers they pick. Then we report what those systems actually say about you, every month.
SEO earns you a spot in a list of links. AI Visibility earns you a place in the answer itself. They overlap, and they're not the same job.
No, and nobody can. Not on Google, not on Maps, not in what an AI assistant says. What we control is a complete profile, a real review process, consistent signals and a site the assistants can read, and you see the same tracking we see, every month.
Months, not days. Anyone who promises days is guessing. Technical fixes show up first; rankings and AI answers follow, and you'll see the same tracking we see, every month.
Monitoring catches it, usually before you do, and fixing it is our job, not a ticket you chase. Same business day when something takes your site down.
No, and we'd rather you hear that here than discover it later. Changes and new pages are quoted per request and approved by you before they happen. The mystery is what ends, not the billing for real work.
Yes. That's Site Rescue: we audit what you have, move it to managed hosting without breaking your email, and from then on it's our job to keep it fast, safe, and online. If your site is beyond saving, we'll say so plainly.
A new site ages the day it launches: software updates, security patches, backups. Care is what keeps "new" true.
Still Have Questions?
Send it over. A person reads it and replies within one business day.
Book A Call
